ongbd Responsible Gambling — Your protection is our priority
Set limits on your fun, stay in control, and always play safe using ongbd's tools.
For adults only
Why is responsible gambling important?
Online betting and casino gaming is an entertainment activity — but it is only enjoyable when you participate consciously and in a controlled manner. ongbd believes that every player's mental wellbeing and financial security is of the highest importance. That is why we have built a number of responsible gambling tools and guidelines into our platform.
The purpose of playing should be entertainment and excitement — never as a primary source of income or as a solution to financial problems. If you feel that betting is affecting other areas of your life, reach out for our help now.
Following responsible gambling principles at ongbd is not only our duty — it is our commitment to our players. We make sure that every member can play in a safe, fair, and enjoyable environment.
Signs of betting addiction include:
- Betting more to try to recover lost money
- Being unable to stop betting or feeling uncomfortable when not betting
- Prioritising betting over family or work
- Borrowing money or spending savings to bet
- Lying to hide the amount spent on betting
Our Protection Tools
ongbd gives you full control — use the tools below to keep your betting experience safe.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately and keeps your budget protected.
Time-Out
Take a time-out of 24 hours to 30 days at any time. During this period no betting will be possible on your account.
Self-Exclusion
Choose self-exclusion if you want a long-term break. Your account can be suspended for a minimum of 6 months and this decision takes effect immediately.
Bet Limit
Set a maximum amount for each bet. This protects you from a large single loss and ensures disciplined betting.
Loss Limit
Decide in advance the maximum amount you can lose within a given period. Once the limit is reached, betting will stop automatically.
Account History
View your complete betting and transaction history at any time. This helps you stay aware of your spending.
21+ Age Policy — Strictly Enforced
ongbd enforces its age policy with complete strictness. Only individuals aged 21 or older may register and participate on this platform. We believe that protecting minors is a fundamental responsibility.
Age is verified at the time of registration, and in suspicious cases the account is temporarily suspended while identity documents are checked.
- Age verification step included in the registration process
- Underage memberships are immediately cancelled
- Parents can contact support immediately if they have any concerns
- Use of parental control software is encouraged
Identity Verification
Age is confirmed using a national identity card or birth certificate.
Zero Tolerance
There is no compromise for underage members — account is immediately cancelled.
Guardian Protection
Family members can report any concerns to support at any time.
Regular Review
Suspicious accounts are regularly checked and suspended where necessary.
How to Set Limits?
Setting limits on ongbd is simple and takes effect immediately. Follow the steps below:
Log in to your account
Access your account on ongbd and go to the profile menu.
Open the "Responsible Gambling" section
From account settings, select the "Responsible Gambling" option.
Choose your preferred limit
Choose what you need — deposit limit, bet limit, loss limit, or time-out.
Set the amount and period
Daily, weekly, or monthly — enter your preferred period and specific amount.
Confirm
Save — the limit will take effect immediately. If you wish to make changes, contact support again.
Self-Exclusion Process
If you feel that betting is having a negative impact on your life, self-exclusion is the most effective solution.
- Request via live chat by mentioning "self-exclusion"
- The support team will suspend the account immediately
- Opening a new account during the self-exclusion period is not permitted
- A cooling-off period applies before reactivation after the period ends
- This decision can be made at any time — no questions asked
Recognise the Signs of Problem Gambling
Ask yourself the questions below. If you answer "yes" to most of them, it is time to seek help.
- Borrowing money or spending savings to bet?
- Spending a large portion of your salary or other income on betting?
- Continuing to bet even when in financial difficulty?
- Putting betting ahead of bills or other responsibilities?
- Hiding betting from family or friends?
- Repeatedly failing in attempts to stop betting?
- Feeling restless or anxious when not betting?
- Giving betting more importance than work, family, or health?
Remember — seeking help is not a sign of weakness; it is a brave and correct step. ongbd's support team is always ready to guide you in the right direction.
Reach Out for Help
You are not alone — ongbd's support team and our resources are always by your side.
24/7 Live Chat Support
Our Bangla-speaking support team is available around the clock, 24 hours a day. For any responsible gambling matter — setting limits, self-exclusion, or advice — reach out directly via live chat.
Email: [email protected]
Contact by Email
If you are not comfortable speaking directly, write to us by email. Our team will respond as quickly as possible and will keep your information completely confidential.
Email: [email protected]
Complete Confidentiality of Personal Information
Whatever you share regarding responsible gambling is kept completely confidential. Our support team helps you without any judgment.
Top Tips for Safe Betting
- See betting only as a form of entertainment — it is not a way to earn money.
- Decide in advance how much you will spend each day or each week and stick to it.
- Never bet more in an attempt to recover money you have lost.
- Avoid betting when drinking alcohol or when feeling emotionally unsettled.
- Take regular breaks and spend time with family and friends.
- Review your account transaction history regularly.
- Before playing a new game, practise in free demo mode.
- Let a family member know your betting budget — accountability helps.
Traits of a Responsible Player
A responsible player enjoys themselves while staying within limits. They know when to stop, set limits, and keep betting as a small part of their leisure.
ongbd wants you to always stay healthy, happy, and in control.
Play Safe, Enjoy the Fun
Come to ongbd and enjoy entertaining gaming — always within limits, always responsibly.