ongbd Privacy Policy

ongbd ("we", "our") operates a trusted online betting and casino platform for players in Bangladesh. When you use our website ongbd.cam, protecting your privacy is our highest responsibility. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and what steps we take to keep your information safe.

By using this platform you agree to the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact us for assistance.

1Information provided at registration

When you create an account on ongbd, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Residential address (where applicable)
• National ID card or passport details (for identity verification)

2Financial transaction information

During deposit and withdrawal processes we collect payment-related information. Transactions on our platform are handled through bKash, Nagad, Rocket, and Upay. We store:

• Mobile banking account number (partially masked)
• Transaction amount and date
• Transaction reference ID
• Status of successful or failed payments

We do not store full bank card numbers or CVV codes. All financial information is protected through SSL encryption.

3Automatically collected information

When you visit our website, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• List of pages visited and duration of visit
• Referrer URL (where you came from)
• Cookies and local storage data (see Section 6 for details)

ongbd uses your information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account
• Identity verification: To conduct KYC processes for fraud prevention and age verification
• Payment processing: To successfully complete deposits and withdrawals
• Customer support: To resolve your questions and complaints (via 24/7 live chat)
• Security assurance: To detect and prevent unusual activity
• Legal obligations: To comply with applicable laws and regulations
• Service improvement: To analyze and improve the platform experience
• Communications: To send important updates, security alerts, and account notifications

We do not send you marketing messages without your consent. You can change your communication preferences at any time.

ongbd retains your personal information only for as long as necessary:

• Active accounts: Full information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records are retained for a minimum of five years due to legal obligations.
• Browsing logs: Retained for a maximum of 90 days for security and technical purposes.
• Cookie data: The retention period for each cookie is determined by its type.

ongbd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

Service provider partners

Relevant information is shared with payment gateway operators, KYC verification providers, fraud detection services, and game software suppliers. These partners operate under strict confidentiality agreements and may not use the information beyond their designated purpose.

Legal obligations

If we are legally required to provide information pursuant to a court order, government investigation, or other legal process, we will provide the relevant information. Where possible, we will try to notify you in advance.

Security reasons

Information may be shared with the relevant authorities to prevent fraud, money laundering, or other criminal activity.

As an ongbd user, you have the following rights regarding your own information:

• Right to access: The right to view information stored in your account and to request a copy of it.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your account and associated information where there is no legal obligation to retain it.
• Right to object to processing: The right to object to the use of your information for specific purposes.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: The right to withdraw your consent at any time.

To exercise these rights, please contact us via our 24/7 live chat or by email. We will endeavour to respond to your request within 30 business days.

ongbd uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform and the user experience.

Types of cookies we use:

• Essential cookies: To ensure the core functionality of the platform — such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, display settings).
• Analytical cookies: Collect statistics to help us understand how the platform is used. These do not reveal your identity.
• Security cookies: Used to detect unusual login attempts and fraud.

You can manage cookies from your browser settings. However, disabling essential cookies may mean that some features of the platform are no longer available to you.

ongbd follows internationally recognised security measures to keep your personal information safe:

• SSL Encryption (SSL/TLS): All data transfers are conducted through encrypted channels.
• Firewall and intrusion detection: Our servers are under constant monitoring.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-factor authentication (2FA): Additional verification is applied when a suspicious login is detected.
• Regular security audits: Our systems undergo regular security audits.
• Access controls: Only authorised staff are granted access to information on a need-to-know basis.

ongbd strictly does not collect information from or provide services to anyone under the age of 21. Our platform is for adults aged 21 and above only.

If an account belonging to a minor is identified, we will immediately close that account and delete all associated information. We urge parents to monitor their children's online activity.

ongbd may update this privacy policy from time to time. If any significant changes are made:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will change.
• A notification will be sent to the registered email address for important changes.
• Continued use of the platform after a change will be considered acceptance of the new policy.

We recommend that you review this page periodically so that you remain informed about our data protection practices at all times.

Our platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers may have their own privacy policies.

The platforms of bKash, Nagad, Rocket, and Upay are used for payment processing. Their own terms and conditions and privacy policies apply when using these services. ongbd is not responsible for the collection or use of information by these third-party platforms.